top of page

Privacy Policy

Last updated: Thursady, 6th Nov 2025

1. Introduction

Welcome to [Your Business Name] (“we”, “our”, “us”).
We are committed to protecting your personal information and respecting your privacy in compliance with Australian Privacy Law and other relevant regulations.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website: www.theletteredcollective.com.au

By using our website, you agree to the terms of this Privacy Policy.

​

2. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, and shipping/billing address

  • Order details: products purchased, transaction information, and payment confirmation (processed via secure third-party providers)

  • Communication: messages or inquiries sent via our website, email, or social media

  • Technical data: cookies, IP address, browser type, and usage analytics collected through tools such as Google Analytics, Facebook Pixel, or Wix Analytics

  • ​

3. How We Use Your Information

We collect and use your personal information to:

  1. Process and deliver your orders

  2. Communicate with you regarding your purchases or inquiries

  3. Provide customer support and after-sales assistance

  4. Send marketing communications (only if you’ve opted in)

  5. Improve our products, website, and customer experience

We will never sell or rent your personal information to third parties.

​

4. Payments and Security

We use secure, reputable payment processors (e.g. Wix Payments, PayPal, Stripe) to handle online transactions.
We do not store or have access to your complete payment information.
All transactions are encrypted and processed through secure payment gateways.

​

5. Sharing of Information

We may share limited data with trusted third parties who help us operate our business, such as:

  • Delivery companies (e.g. Australia Post, couriers) to ship your orders

  • Web hosting and analytics providers to maintain and monitor our site performance

These partners are only given the information necessary to perform their service and are required to keep it secure.

​

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic.
You can find more information in our Cookie Policy below.

​

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your personal information (where applicable)

  • Withdraw consent for marketing communications

To exercise your rights, please contact us at theletteredcollective@outlook.com

​

8. Data Retention

We retain your personal information only as long as necessary to fulfil your order, provide customer service, or meet legal obligations (e.g. tax or record-keeping requirements).

​

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.

​

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
📧theletteredcollective@outlook.com
🌐 www.theletteredcollective.com.au

bottom of page